Submit A Claim
FOR THE CONSUMER: If you are having problems with your DuraShield Titan XT™ installation, please return your vehicle to the original installer for inspection. In the instance that your original installer is not available, you may submit your claim below for review and we will provide direction on the proper steps to rectifying your installation.
Instructions for Processing a Claim
All claims are subject to validation by Sharpline Converting, Inc. and requires proof of failure as determined by photos and/or material evaluation. Method of determination is at the discretion of Sharpline Converting. Inc. The owner must complete the following for validation for warranty – register the product, send proof of purchase, explanation of the defect, vehicle VIN number, and a sample of the product showing the failure to:
Sharpline Converting, Inc.
Attn: DuraShield Warranty
1520 S. Tyler Rd.
Wichita, KS 67209
If photos clearly indicate the failure, they may be uploaded by using the form below in lieu of a material sample. Be sure to include proof of purchase, explanation of the defect, and VIN number with the photos. If Sharpline determines photos are not sufficient for validation, they reserve the right to request further information, including product samples.
For any claim that is deemed to be an installation issue, you will be directed to the original installer for review. If you are not sure whether the problem that exists is a manufacturer defect or installation problem, please contact us with your questions.